Refund policy

SHADE PATCH – RETURN & REFUND POLICY

Last Updated: January 2026

This Return & Refund Policy applies to all purchases made through Shade Patch, a trademark brand operated by Sombra LLLP ("we," "us," or "our"). By placing an order, you agree to the terms set forth below.

IMPORTANT PRODUCT USE & LIABILITY DISCLAIMER

Shade Patch is a cosmetic and textile UPF product only. It is neither a medical device nor a drug, and is not intended to diagnose, treat, cure, or prevent any disease or medical condition.

  • Shade Patch should be used solely for cosmetic and aesthetic purposes and/or as a textile-based UPF accessory.

  • Any references to skin protection, sun protection, or cosmetic benefits are non-medical in nature.

  • Shade Patch should only be used in a medical or therapeutic context if expressly recommended by a licensed physician (MD).

  • Sombra LLLP and Shade Patch assume no liability for any use of the product outside its intended cosmetic and textile context.

By purchasing and using Shade Patch, you acknowledge and agree that use is at your own risk and that Sombra LLLP is not responsible for adverse reactions, misuse, or off-label application of the product.

RETURN ELIGIBILITY

Due to the personal-care nature of Shade Patch, we offer a 5-day return window from the date your order is delivered.

To be eligible for a return:

  • The item must be unopened, unused, unworn, and in its original, sealed packaging

  • The product must be in the same condition as when received

  • You must provide proof of purchase or receipt

Opened or used products are not eligible for return under any circumstances.

HOW TO START A RETURN

To request a return, please contact us at hello@shadepatch.com within 5 days of delivery.

Returns sent without prior authorization will not be accepted.

If your return request is approved, you will receive return instructions. Customers are responsible for:

  • Purchasing the return shipping label

  • Ensuring the item is properly packaged and trackable

Return Address:
Sombra LLLP
4615 Park Brooke Trace
Alpharetta, GA 30022

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order immediately upon receipt.

If your item arrives damaged, defective, or incorrect, contact us at hello@shadepatch.com as soon as possible with:

  • Your order number

  • A description of the issue

  • Clear photos of the product and packaging

We will evaluate the issue and, at our discretion, offer a replacement or refund if the claim is approved.

NON-RETURNABLE ITEMS

The following items are final sale and not eligible for return or refund:

  • Opened or used Shade Patch products

  • Sale or discounted items

  • Gift cards

  • Custom, personalized, or special-order products

  • Items classified as personal care or hygiene products once opened

  • Hazardous materials, flammable liquids, or gases

If you are unsure whether your item qualifies, please contact us before initiating a return.

EXCHANGES

We do not offer direct exchanges.

To receive a different item, please:

  1. Submit a return request for the eligible item

  2. Place a new order once the return is approved

This ensures the fastest processing and availability.

REFUNDS

Once your return is received and inspected, we will notify you of approval or rejection.

If approved:

  • Refunds will be issued to the original payment method

  • Processing may take up to 10 business days after approval

  • Financial institutions may require additional time to post the refund

If more than 15 business days have passed since refund approval, please contact hello@shadepatch.com.

LIMITATION OF LIABILITY

To the maximum extent permitted by law:

  • Sombra LLLP shall not be liable for indirect, incidental, or consequential damages

  • Our total liability shall not exceed the purchase price of the product

This policy is governed by the laws of the State of Georgia, without regard to conflict-of-law principles.

For any questions regarding this policy, please contact us at hello@shadepatch.com.